Caching and Speed Plugins Causing Issues
If you are using a host that aggressively caches sites (WPEngine and Kinsta are well known for this), or if you are using a speed optimization/caching plugin (such as WP Rocket), then these tools can cause issues when you first add the hidden fields to your forms.
This is because these tools/hosts create static copies of your pages in order to make them faster to access, and if you make changes to those pages (I.e. adding hidden fields to the form) it can take a little while for the static copies to be updated with your changes.
This will often result in either no data coming through in Attributer’s hidden fields, or sometimes it can also mean the data will come through sporadically.
This can usually be fixed by clearing the cache from your website host or speed optimization plugin. Instructions for doing so can be found below:
If you have cleared the cache(s) and are still experiencing issues, contact our support team and we’ll be able to help you.
Can't find the answer you need? Contact us!
Our team are available to answer any questions you have